General and Operation Managers
General and Operations Managers
11-1021.00
Median wages
$82,730
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Perform personnel functions such as selection, training, or evaluation.
- Plan or direct activities such as sales promotions that require coordination with other department managers.
- Set prices or credit terms for goods or services based on forecasts of customer demand.
- Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
- Direct non-merchandising departments of businesses, such as advertising or purchasing.
- Access software — Citrix
- Accounting software — Fund accounting software ; Intuit QuickBooks ; Sage 50 Accounting ; Tax software
- Analytical or scientific software — Minitab ; SAS ; StataCorp Stata ; The MathWorks MATLAB
- Backup or archival software — Veritas NetBackup
- Business intelligence and data analysis software — IBM Cognos Impromptu ; MicroStrategy ; Qlik Tech QlikView ; Tableau
- Calendar and scheduling software
- Computer aided design CAD software — Autodesk AutoCAD
- Computer aided manufacturing CAM software — CNC Mastercam; Siemens NX for Manufacturing
- Configuration management software — Puppet
- Content workflow software — Atlassian JIRA
- Customer relationship management CRM software — Blackbaud The Raiser's Edge ; Oracle Eloqua ; Salesforce software ; Sugar CRM
- Data base management system software — Apache Hadoop ; Sybase
- Data base reporting software — SAP Crystal Reports
- Data base user interface and query software — Data entry software ; Microsoft Access ; Savant MobileRanger; Yardi
- Data mining software — Datawatch Monarch; Google Analytics
- Desktop publishing software — Microsoft Publisher
- Development environment software — Microsoft Visual Basic
- Electronic mail software — IBM Notes ; Microsoft Exchange Server ; Microsoft Outlook ; Mozilla Thunderbird
- Enterprise resource planning ERP software — Microsoft Dynamics ; NetSuite ERP ; Oracle JD Edwards EnterpriseOne ; SAP
- Enterprise system management software — IBM Power Systems software ; Splunk Enterprise
- Facilities management software — InnQuest Software roomMaster
- Financial analysis software — Oracle E-Business Suite Financials ; Sage MAS 500
- Graphics or photo imaging software — Adobe Systems Adobe Photoshop ; Microsoft Visio
- Human resources software — Human resource management software HRMS ; Personnel scheduling software
- Information retrieval or search software — LexisNexis
- Internet browser software — Microsoft Internet Explorer; Mozilla Firefox; SeaMonkey
- Inventory management software
- Materials requirements planning logistics and supply chain software — LSA Visual Easy Lean
- Medical software — Dynamic Energy Systems MedAct
- Network monitoring software — Nagios
- Object or component oriented development software — R
- Object oriented data base management software — PostgreSQL
- Office suite software — Microsoft Office
- Operating system software — Job control language JCL
- Point of sale POS software
- Presentation software — Microsoft PowerPoint
- Project management software — Microsoft Project ; Microsoft SharePoint ; Oracle Primavera Enterprise Project Portfolio Management ; Realization Streamliner
- Sales and marketing software — Google AdWords ; Marketo Marketing Automation
- Spreadsheet software — Microsoft Excel
- Time accounting software — Kronos Workforce Payroll; Kronos Workforce Timekeeper; Payroll software
- Transaction security and virus protection software — Symantec
- Transaction server software — Customer information control system CICS
- Video creation and editing software — Apple Final Cut Pro
- Web page creation and editing software — Microsoft FrontPage
- Word processing software — Microsoft Word
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination — Adjusting actions in relation to others' actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Time Management — Managing one's own time and the time of others.
- Negotiation — Bringing others together and trying to reconcile differences.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Persuasion — Persuading others to change their minds or behavior.
- Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Service Orientation — Actively looking for ways to help people.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Instructing — Teaching others how to do something.
- Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
- Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
