Medical and Health Services Managers
Medical and Health Services Managers
11-9111.00
Median wages
$80,090
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
- Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Direct or conduct recruitment, hiring and training of personnel.
- Develop and implement organizational policies and procedures for the facility or medical unit.
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Establish work schedules and assignments for staff, according to workload, space and equipment availability.
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
- Establish objectives and evaluative or operational criteria for units they manage.
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
- Develop instructional materials and conduct in-service and community-based educational programs.
- Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
- Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
- Accounting software — Intuit QuickBooks
; Sage 50 Accounting - Analytical or scientific software — Minitab ; Relative Values for Physicians; SAS ; SPSS
- Business intelligence and data analysis software — IBM Cognos Impromptu ; Oracle Business Intelligence Enterprise Edition ; Qlik Tech QlikView
- Calendar and scheduling software — AcuStaf; API Healthcare ActiveStaffer; e-MDs Schedule
- Categorization or classification software — American Medical Association CodeManager; ColorSoft AutoMatch; Yost Engineering CodeSearch Pro; Yost Engineering EpiCoder
- Charting software — e-MDs Chart
- Communications server software — IBM Domino
- Compliance software — 3DGrid HIPAA Checkup; Yost Engineering EPStaffCheck
- Customer relationship management CRM software — Salesforce software
- Data base management system software — Apache Hadoop ; Apache Pig
- Data base reporting software — SAP Crystal Reports
- Data base user interface and query software — Blackboard ; Dental Common Access System DENCAS; Microsoft Access ; Structured query language SQL
- Desktop publishing software — Microsoft Publisher
- Development environment software — Integrated development environment IDE software
- Document management software — Adobe Systems Adobe Acrobat ; Current procedural terminology CPT software; e-MDs DocMan; Nuance PaperPort Professional
- Electronic mail software — IBM Notes ; Microsoft Exchange Server ; Microsoft Outlook
- Enterprise resource planning ERP software — Oracle Hyperion ; Oracle JD Edwards EnterpriseOne ; Oracle PeopleSoft ; SAP Business Objects
- Graphics or photo imaging software — Adobe Systems Adobe Flash ; ConceptDraw; Microsoft Visio
- Human resources software — Human resource management software HRMS
- Information retrieval or search software — LexisNexis
- Internet browser software — Web browser software
- Inventory management software
- Map creation software — Geographic information system GIS software
- Materials requirements planning logistics and supply chain software — Bed Management Suite; TeleTracking PreAdmit-Tracking
- Medical software — Epic Systems ; MedFORCE Technologies WorkFLOW; Medical procedure coding software ; MEDITECH software
- Office suite software — Microsoft Office
- Presentation software — Microsoft PowerPoint
- Project management software — Contract management software; Microsoft Project ; Microsoft SharePoint ; Oracle Primavera Enterprise Project Portfolio Management
- Sales and marketing software — Google AdWords
- Spreadsheet software — Google Sheets; Microsoft Excel
- Transaction security and virus protection software — ArticSoft FileAssurity
- Web page creation and editing software — Facebook
- Word processing software — Microsoft Word
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination — Adjusting actions in relation to others' actions.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Time Management — Managing one's own time and the time of others.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Service Orientation — Actively looking for ways to help people.
- Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Instructing — Teaching others how to do something.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Persuasion — Persuading others to change their minds or behavior.
- Negotiation — Bringing others together and trying to reconcile differences.
- Operations Analysis — Analyzing needs and product requirements to create a design.
- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
- Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
