• Academics

First-Line Supervisors of Office and Administrative Support Workers

43-1011.00

Median wages

$47,520

Directly supervise and coordinate the activities of clerical and administrative support workers.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Compute figures such as balances, totals, or commissions.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Develop or update procedures, policies, or standards.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Develop work schedules according to budgets and workloads.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Discuss work problems or grievances with union representatives.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Access software — Citrix Hot technology
  • Accounting software — Bookkeeping software; Intuit QuickBooks Hot technology ; Intuit Quicken; Sage 50 Accounting Hot technology 
  • Business intelligence and data analysis software — IBM Cognos Impromptu Hot technology
  • Calendar and scheduling software — Work scheduling software
  • Communications server software — IBM Domino Hot technology
  • Customer relationship management CRM software — Blackbaud The Raiser's Edge Hot technology ; Salesforce software Hot technology
  • Data base reporting software — SAP Crystal Reports Hot technology
  • Data base user interface and query software — Data entry software Hot technology ; FileMaker Pro Hot technology ; Microsoft Access Hot technology ; Yardi Hot technology
  • Desktop publishing software — Microsoft Publisher Hot technology
  • Document management software — Adobe Systems Adobe Acrobat Hot technology ; Document management system software
  • Electronic mail software — IBM Notes Hot technology ; Microsoft Outlook Hot technology
  • Enterprise resource planning ERP software Hot technology — NetSuite ERP Hot technology ; Oracle PeopleSoft Hot technology ; Oracle PeopleSoft Financials Hot technology ; SAP Hot technology 
  • Financial analysis software — Oracle E-Business Suite Financials Hot technology
  • Human resources software — ADP Workforce Now Hot technology ; Human resource management software HRMS Hot technology
  • Internet browser software — Microsoft Internet Explorer; Mozilla Firefox; Web browser software
  • Medical software — Healthcare common procedure coding system HCPCS Hot technology ; Medical condition coding software Hot technology ; Medical procedure coding software Hot technology ; MEDITECH software Hot technology
  • Office suite software — Microsoft Office
  • Operating system software — Handheld computer device software Hot technology
  • Presentation software — Microsoft PowerPoint Hot technology
  • Project management software — Contract management software; HCSS HeavyBid; HCSS HeavyJob; Microsoft Project Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Time accounting software — Payroll software
  • Word processing software — Microsoft Word
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Speaking — Talking to others to convey information effectively.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Instructing — Teaching others how to do something.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Persuasion — Persuading others to change their minds or behavior.
  • Service Orientation — Actively looking for ways to help people.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
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