Customer Service
Certificate
21
What is Customer Service Certificate?
This certificate is intended to prepare individuals for employment in a variety of customer service. The courses in this certificate go towards the A.A.S. in Business degree at Cleveland State. This certificate is not a transfer certificate, although many institutions accept all or part of the course work toward the bachelor’s degree.
What will I learn?
Upon completion of this program, students will be able to do the following:
What are my options at Cleveland State Community College?
Cleveland State Community College Program Options:
What are my options to pay for this degree?
Program Schedule
Fall Semester |
||
BUSN 1315 |
Principles of Customer Service |
3 |
ADMN 1305 |
Business English |
3 |
INFS 1010 or BUSN 1370 |
Computer Applications or Spreadsheet Applications |
3 |
BUSN 1302 |
Keyboarding with Word Processing |
3 |
Fall Semester Milestones
Spring Semester |
||
BUSN 1325 or ADMN 1308 |
Customer Service Methods or Office Procedures |
3 |
BUSN 1305 |
Introduction to Business |
3 |
BUSN 2380 |
Principles of Marketing |
3 |
Spring Semester Milestones
Contact Cleveland State about Business
Cleveland State Community College is a Tennessee Board of Regents institution