Customer Service
Certificate
21
What is Customer Service Certificate?
This certificate is intended to prepare individuals for employment in a variety of customer service. The courses in this certificate go towards the A.A.S. in Business degree at Cleveland State. This certificate is not a transfer certificate, although many institutions accept all or part of the course work toward the bachelor’s degree.
What will I learn?
Upon completion of this program, students will be able to do the following:
What are my options at Cleveland State Community College?
Cleveland State Community College Program Options:
Accreditation
This program is accredited by the Accreditation Council for Business Schools and Programs (ACBSP), which is a leading specialized accreditation association for business education supporting, celebrating, and rewarding teaching excellence. ACBSP accredits business, accounting, and business-related programs at the associate, baccalaureate, master, and doctorate degree levels worldwide and is recognized by the Council for Higher Education Accreditation (CHEA). Every quality business program worldwide is accredited.
What are my options to pay for this degree?
Program Schedule
Fall Semester |
||
BUSN 1315 |
Principles of Customer Service |
3 |
ADMN 1305 |
Business English |
3 |
INFS 1010 or BUSN 1370 |
Computer Applications or Spreadsheet Applications |
3 |
BUSN 1302 |
Keyboarding with Word Processing |
3 |
Fall Semester Milestones
Spring Semester |
||
BUSN 1325 or ADMN 1308 |
Customer Service Methods or Office Procedures |
3 |
BUSN 1305 |
Introduction to Business |
3 |
BUSN 2380 |
Principles of Marketing |
3 |
Spring Semester Milestones
Contact Cleveland State about Business
Cleveland State Community College is a Tennessee Board of Regents institution