Student Success Center

  • Student Success Center

Mission and Purpose


Our mission is to provide individualized experiences for student learners, focusing on the transition into college and staying on track to complete a credential.

All new degree-seeking students are assigned a success coach upon admission depending on the specific program of study and academic career community. Success Coaches are trained in admissions, records, financial aid, and academic advising and will be your go-to person during your first year of college. 


  • Promote student retention and academic completion
  • Improve the academic performance of all learners
  • Assist students to become independent and efficient learners
  • Connect students to campus and community resources
  • Provide an array of proactive and intrusive services
  • Provide individualized academic success plans 


Meet Your Success Coach




"Stay in touch with your go-to person, your Success Coach! We help you get started in the right direction, stay on track, and meet your goals."  

Judy Nye - Director of Student Success Center                                                                 423-473-2452


"Your success is my success. I look forward to working together to not only get you through the door but also to finish what you started." 

Chad Cameron - Advanced Technologies Success Coach   423-473-2283


"Being successful in college is about finding your opportunity to influence those around you, pursue your career goals, and build relationships with fellow students and teachers. I am passionate about helping you find those opportunities and supporting you all the way to graduation." 

Haley Hendrix - Business Success Coach  423-614-8774


"College is about finding out how to make your greatest impact on the world. I am here to help you get started, stay motivated, and be successful at Cleveland State. I can't wait to meet you!"

Janlyn Underwood -Education and Social Sciences Success Coach  423-614-8709


"If you ever question what you do next, at Cleveland State the answer is always the same: just see your Success Coach! From enrollment through graduation, I am here to help you with the resources and support that you need to be successful." 

Eric Harris - Healthcare Success Coach                                                                                     423-614-8764


"Finding success is about using the resources available to you and learning to ask for help. I'm excited to be a resource and help you find success at Cleveland State. Let's do this together!"

Marsha Foster - STEM, Arts & Humanities Success Coach                                             423-473-2306


"While you transition to the pressures and stressors of college, I am here to help you navigate the way, so never feel as though you are on this journey alone."

Rachel Scruggs - Nursing Success Coach                                                                              423-473-2285


"I'm excited about being your go-to person as you launch your new college adventure. You are the face of success! See you soon!"

Elizabeth Ann Brown - Athens Site Success Coach                                                              423-473-2420



Financial Aid

Community Resources

Reconnect at Cleveland State

TN TSAC Student Portal

Federal Student Aid Application FAFSA

Computer Help Desk (423) 478-6210

Homeless Student Liaison - Chad Cameron  (423)  472-2283

Tutoring and Learning Center

Cleveland State Testing Services

Disability Support Services



















Partners & Initiatives

  • Cleveland Bradley Business Incubator
  • America's SBDC Tennesseey
  • Your Skills. Your Future.
  • OneSource
  • Cleveland State Sustainability Initiative
  • TBR The College System of Tennessee
  • TN eCampus
  • Tennessee Transfer Pathway