Student Account Services

The mission of Student Account Services is to assist students to meet the financial responsibility for their education, focusing on financial integrity and accountability. We strive to provide these services in a friendly and professional manner to both the internal and external campus community.

Our office is responsible for…

  • Student billing and the collection of tuition, fees, and other college related charges.
  • The disbursement of excess financial aid funding.
  • Processing refunds due to overpayment’s, adding/dropping of classes, or college withdrawals of a student.

Our office provides…

  • Student Account Information and Guidelines
  • Important Dates and Deadlines Relating to Student Finances
  • Recent Changes and Updates to Student Accounts
  • Answers to Frequently Asked Questions

Spring 2024 Important Dates

    Date Information
    November 2023 Spring 2024 registration opens.
    January 9, 2024

    First payment deadline for Spring 2024 classes. All payments are due by close of business.

    Students with unpaid accounts will be dropped from classes.

    January 15, 2024 Final day to drop full term Spring classes at 100% refund rate. (No charges)
    January 16, 2024 Spring full term classes begin.
    January 24, 2024

    Second payment deadline for Spring 2024 classes. All payments are due by close of business.

    Students with unpaid accounts will be dropped from classes.

    January 29, 2024

    Spring 2024 Census (14th day after classes start) Purge by close of business. All payments are due by close of business. Any unpaid balances will result in students being dropped from classes for the semester.

    All fee waivers and fee discounts must be submitted by close of business.

    January 29, 2024

    Last day to withdraw from full term CSCC Fall classes with 75% tuition refund.

    Please see link here for full Spring 2024 refund schedule.

    May 2, 2024 Final day of Spring classes.

    Student Account Services – How To’s

    Before dropping/adding or withdrawing from class(es), review the refund policies and refund deadlines.

    Student Account Services manages the tuition and fees for all students. Need help regarding payments, payment plans, or authorizing a user to pay your account? Now worries! We’ve created tutorial videos and instructional PDF’s to assist you through these options. If you have any questions or experience any issues, please contact us at 423-473-2310 or email us at businessoffice@clevelandstatecc.edu.

    PDF Instructions

    Payment

    Payment Plan

    Authorized User (Setup and Payment)

    Tutorial Videos

    Payment Tutorial

    Payment Plan Tutorial

    Authorized User Setup Tutorial

    Authorized User Payment Tutorial

    We offer several different discounts and fee waivers to help alleviate the cost of tuition and fees. You may view the different kinds of waivers and discounts we offer here.  Already know you qualify for a discount? We’ve created a tutorial video and an instructional PDF to assist you through accessing and completing these discount/waiver forms. If you have any questions or experience any issues, please contact us at 423-473-2310 or email us at businessoffice@clevelandstatecc.edu.

    PDF Instructions

    Dynamic Forms

     

     

    Tutorial Videos

    Fee Discount Tutorial

    REFUNDS! REFUNDS! REFUNDS! Aside from managing tuition and fees as well as student payments, we also manage and process all student refunds. Would you like to receive your refund faster?! We’ve created a tutorial video and an instructional PDF to assist you through a safer more efficient way of receiving your refunds from Cleveland State. If you have any questions or experience any issues, please contact us at 423-473-2310 or email us at businessoffice@clevelandstatecc.edu.

    PDF Instructions

    Direct Deposit

     

    Tutorial Videos

    Direct Deposit Tutorial

    Needing a 1098-T tax form? We’ve got you covered. We’ve created a tutorial video and an instructional PDF to assist you through how to access this form. Be sure to check out our 1098-T Information page for more in depth questions and answers regarding this tax form. If you have any questions or experience any issues, please contact us at 423-473-2310 or email us at businessoffice@clevelandstatecc.edu.

    PDF Instructions

    1098-T

    Tutorial Videos

    1098-T Tutorial

    What is Cost of Attendance (COA)?
    It’s a government-required estimate of both the direct & indirect costs associated with
    attending college. This does not represent the amount you will be required to pay to
    attend. The cost of attendance is used to determine your need for financial resources to
    assist with the cost of higher education. It is based only on the courses required for
    your declared major. The financial aid you receive cannot exceed the Cost of
    Attendance.

    Standard Components of COA
    Cost of attendance is comprised of estimates for the following components:
    • Tuition/fees
    • Living expenses (housing/food allowance)
    • Books/supplies/equipment
    • Transportation
    • Miscellaneous/personal expenses
    • Student Loan fees
    • Professional licensure, certifications, or professional credential fees required for
    employment (added when a student is enrolled in the final academic year of a
    degree program or final semester for a certificate program)
    If you are enrolled in less than 6 hours that are applicable to your declared major, the
    standard COA components will not include living expenses and miscellaneous/personal
    expenses.

    When is it Calculated?
    COAs are initially calculated based on full-time enrollment in the fall and spring
    semesters of the academic year. After the defined census date (14th calendar day of
    each semester), adjustments are made for periods of enrollment less than full-time (less
    than 12 credit hours of coursework applicable to your declared major) and enrollment in
    courses that do not cover the entire length of the semester. Adjustments are also made
    when not attending all semesters in an academic year.

    Requests for Adjustments
    Requests may be made for an additional increase to the standard COA for the following
    reasons, this is not an all-inclusive list:
    • Dependent/childcare expenses
    • Medical or dental-related expenses
    • Educational supplies and/or equipment
    • Transportation between student’s residence and place of employment

    To request an adjustment, contact your success coach or send an email to
    finaid@clevelandstatecc.edu and request that a Professional Judgement Form be
    added to your Financial Aid Requirements in CougarNet. Once a decision has been
    made, an email will be sent to your CougarNet email account informing you of the
    decision.
    Cleveland State Cost of Attendance for 2022-2023 and 2023-2024 Academic Years
    Full-time is defined as enrollment in 12 or more credit hours applicable to your declared
    major. Half-time is defined as enrollment in 6-8 credit hours applicable to your declared
    major. Additional adjustments are made for enrollment statuses outside of these ranges.

    Estimated Cost of Attendance

    2022-2023 2023-2024
    Full-time Student $21,230 $23,944
    Half-time Student $15,623 $20,575

    Breakdown of Estimated Cost of Attendance

    2022-2023 Full-Time

    2022-2023 Half-Time 2023-2024 Full-Time 2023-2024 Half-Time
    Tuition $4104 $2052 $4376 $2464
    Fees $306 $245 $306 $274
    Books/Supplies $1460 $730 $730 $730
    Housing/Food $8141 $8141 $8141 $13,591
    Transportation $1690 $1690 $1690 $2821
    Personal/Misc $5529 $2765 $2765 $695
    Total $21,230 $15,623 $15,623 $20,575